These Terms and Conditions (“Agreement”) govern your access to and use of the website and services provided by PKCPM Resource Center (“the Company,” “we,” “us,” “our”). By accessing or using the website www.ommurugaom.com, you (“the User,” “You,” or “Customer”) agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, please refrain from using the website. We reserve the right to update, amend, or modify these Terms at any time, and such updates will become effective immediately upon posting on this website.
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1. Definitions

1.1 “Agreement” refers to these Terms and Conditions, including all future amendments, addenda, or modifications.
1.2 “Site” refers to the website operated by the Company at www.ommurugaom.com and all related pages, features, and services, including mobile applications, associated with the website.
1.3 “Services” refers to the products, content, or other services provided through the Site, including but not limited to herbal personal care products, health-based functional food supplements, and millet-based hospitality services.
1.4 “User,” “You,” or “Customer” refers to any person or entity that accesses or uses the Site or Services provided by the Company.
1.5 “Company” refers to PKCPM Resource Center, the owner and operator of the website and provider of the services.
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2. Assent & Acceptance

2.1 Binding Agreement: By accessing, browsing, or using the Site, you acknowledge and agree that you have read, understood, and accept these Terms and Conditions. This Agreement forms a legally binding contract between you and the Company. If you do not agree to any part of these Terms, you must cease using the Site immediately.
2.2 Modifications: The Company reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any updates or revisions will be posted on the Site with an updated “Effective Date.” By continuing to use the Site after the updated Terms have been posted, you automatically agree to be bound by those revisions.
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3. Age Restriction

3.1 Eligibility: You must be at least 18 years of age to use the Site and purchase products or services through it. By accessing or using the Site, you represent and warrant that you are 18 years of age or older.
3.2 Parental Consent: If you are under 18, you must obtain parental or guardian consent to use the Site, and your parent or guardian agrees to be bound by these Terms and Conditions on your behalf.
3.3 Minors: If the Company determines that an account has been created by someone under 18 years old, it reserves the right to suspend or delete the account.
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4. About the Site

4.1 Business Model: The Site offers an array of herbal personal care products, health-based functional food supplements, and millet-based hospitality services. These products are formulated using locally sourced agricultural resources and traditional knowledge, combined with modern scientific research to ensure high-quality, sustainable, and effective solutions.
4.2 Sustainability and Empowerment: The Company is committed to sustainability by sourcing hyperlocal herbs and agricultural products, contributing to local communities and empowering rural populations through economic development initiatives.
4.3 Site Modifications: The Company reserves the right to modify, update, or discontinue any part of the Site at its discretion, including product offerings, services, or content, without prior notice. This may include adding new features or removing outdated ones, without liability to the Company.
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5. License to Use Website

5.1 Grant of License: The Company grants you a limited, non-exclusive, non-transferable license to access and use the Site solely for personal, non-commercial purposes.
5.2 Restrictions: This license is revocable at any time by the Company without notice. You agree not to use the Site for any purpose other than as intended by the Company. You may not copy, distribute, display, reproduce, or modify any content or software on the Site for any commercial purpose without obtaining prior written consent from the Company.
5.3 Prohibited Activities: You may not:
• Use the Site in any manner that violates any applicable law, regulation, or intellectual property rights.
• Use the Site to distribute malicious software, including viruses, malware, or any other harmful code that could impair or disrupt the functionality of the Site.
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6. Intellectual Property

6.1 Ownership: All content on the Site, including but not limited to text, images, logos, videos, graphics, product descriptions, and any other materials (the “Content”), is the exclusive property of the Company and is protected by copyright, trademark, and other intellectual property laws.
6.2 Content Use: You may not use, reproduce, or distribute any Content from the Site for commercial purposes without the express written permission of the Company.
6.3 User-Generated Content: Any content, including reviews, ratings, and comments, that you submit to the Site will become the property of the Company. By submitting such content, you grant the Company an irrevocable, non-exclusive, worldwide, royalty-free license to use, modify, and publish your content in any form.
6.4 No Infringement: You agree not to infringe upon the intellectual property rights of the Company or any third party. The Company reserves the right to take legal action if such infringement occurs.
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7. User Obligations

7.1 Account Security: You agree to provide accurate, complete, and up-to-date information when using the Site, including when creating an account, placing orders, or engaging with any other aspect of the Site.
7.2 Confidentiality of Account Information: You are responsible for maintaining the confidentiality of your account information, including your username, password, and other sensitive information.
7.3 Prohibited Conduct: You agree not to engage in any conduct that may disrupt or interfere with the normal functioning of the Site, including the distribution of spam, viruses, Trojan horses, or any other form of malicious software. You also agree not to attempt to gain unauthorized access to the Site or its servers.
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8. Payment and Fees

8.1 Payment for Products and Services: You agree to pay for all products and services purchased through the Site. All payments are due at the time of purchase.
8.2 Third-Party Payment Processors: Payment for products and services is processed securely through third-party payment gateways. The Company does not store your payment information; all transactions are processed by the third-party provider.
8.3 Taxes and Fees: You are responsible for any taxes, duties, or shipping charges that may apply to your order. Taxes will be calculated and displayed at checkout.
8.4 Price Changes: The Company reserves the right to change prices at any time, but any changes will only apply to future transactions and will be disclosed to you during checkout.
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9. Acceptable Use
9.1 Lawful Use: You agree to use the Site only for lawful purposes and in accordance with these Terms and Conditions. You may not use the Site to transmit or store any content that is illegal, harmful, defamatory, offensive, or infringes upon the rights of others.
9.2 Malicious Content: You agree not to upload, transmit, or otherwise distribute any content that contains viruses, malware, or any other harmful code that could impair or disrupt the functionality of the Site.
9.3 Compliance: You agree to comply with all applicable laws, regulations, and policies while using the Site.
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10. Communication
By using the Site, you consent to receiving electronic communications from the Company, including, but not limited to, order confirmations, invoices, transaction-related communications, marketing material, and other legal notices.
You agree that all such communications shall be in writing and shall be deemed to have been received by you when sent to the email address you have provided during account creation or purchase.
You consent to receive marketing communications via email, SMS, and other forms of communication unless you specifically opt-out using the unsubscribe mechanism provided in the communication.

10.2 Marketing and Promotional Communications
By providing your contact information, you consent to receiving marketing communications, including promotional offers, advertisements, and updates about the Company’s products and services.

• You may opt-out of receiving promotional communications at any time by following the unsubscribe link in any promotional email or by contacting the Company directly at SiddharArivalayam@gmail.com.
• By opting-out, you will still receive transactional communications, such as order confirmations, customer service responses, and other essential information related to your account or transactions on the Site.

10.3 Contacting the Company
You agree that all notices and communications to you from the Company may be made via email, regular mail, or through posted notices on the Site. It is your responsibility to ensure that the email address associated with your account is accurate and up-to-date, and the Company will not be held responsible for any failure of communication due to inaccurate or outdated contact information.
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11. Privacy Information
The Company is committed to protecting your privacy. The personal data we collect is used solely for processing orders, customer support, and marketing communications (with your consent).

• Data Collection: The Company collects personal information, including but not limited to, name, email address, shipping address, and payment information for the purpose of fulfilling orders and providing customer service.
• Data Protection: We use industry-standard security measures, including SSL encryption and third-party secure payment gateways, to protect your personal information.
• No Sale of Personal Data: The Company does not sell, rent, or lease your personal information to third parties.

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12. Sale of Goods/Services

The Company offers for sale a variety of herbal personal care products, health-based functional food supplements, and millet-based hospitality services through the Site.

• Product Availability: All products are subject to availability. The Company reserves the right to limit the quantity of products available for sale at any time and to refuse any order.
• Product Descriptions: The Company strives to provide accurate product descriptions, prices, and images. However, the Company cannot guarantee that the descriptions are error-free or complete.

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13. Shipping, Delivery, and Returns
13.1 Shipping
Orders are processed promptly and shipped based on the shipping method selected during checkout. Shipping fees are calculated during checkout and are based on the delivery location.

• Domestic Shipping: Fixed shipping charges apply, and these will be displayed during checkout.
• International Shipping: Customers must contact the Company for shipping fees and arrangements before placing an international order. Additional charges may apply, and full payment for shipping must be received before the order is processed.

13.2 Delivery Times

• Domestic Orders: Delivery times vary by location but are generally delivered within 7 to 10 business days from the date of dispatch.
• International Orders: Delivery times may vary, and customers should contact the Company for estimated shipping times and fees for international destinations.

13.3 Returns

• You may return products within 14 days of receiving your order, provided the product is unopened and in its original condition.
• Non-returnable Products: Opened or used products cannot be returned due to hygiene concerns, unless the product is defective or incorrect.
• Return Process: To initiate a return, you must contact us within 14 days of receiving your order, providing your order details and the reason for the return. We will then provide instructions on how to return the product.
• Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
• Return Eligibility: The product must be returned in its original packaging, unused, and unopened. The Company reserves the right to reject returns that do not meet these conditions.

13.4 Refund Policy

• Store Credit: Refunds for returned products will generally be provided as store credit that can be used for future purchases. This store credit will be issued once we receive and inspect the returned item.
• Full Refund: In cases where the return is due to an error on our part (e.g., defective products, incorrect items shipped), a full refund will be issued to your original payment method, excluding shipping charges.
• Timeframe for Refunds: Refunds (via store credit or original payment method) will be processed within 14 business days after the returned product is received and inspected.
• Non-refundable Items: Shipping fees are non-refundable. Additionally, international orders are non-returnableonce shipped.

13.5 Cancellation

• You may cancel an order before it has been dispatched for delivery. Once the order has been processed or shipped, cancellation is no longer possible.
• If you wish to cancel your order, please contact us immediately at [Insert Contact Info], and we will do our best to process your cancellation before shipping.

13.6 Defective or Damaged Products

• If you receive a defective or damaged product, please contact us immediately at [Insert Contact Info] within 5 business days of receiving the product. We will assist with a return and issue either a full refund or a replacement, depending on your preference.
• Defective products will be assessed upon return, and a refund will be issued to your original payment method if applicable.

13.7 No Return/Refund in Case of Hygiene or Opened Products

Due to the nature of our products (herbal personal care items), opened or used products are non-returnable. This includes all products that have been tampered with or whose seals have been broken, as these cannot be resold for hygiene and safety reasons. If such products are returned, they will be rejected, and no refund or store credit will be issued.

13.8 Restocking Fees

In the case of returns due to reasons not related to a defective product or error by the Company, the Company reserves the right to charge a restocking fee to cover the costs of handling and processing the returned goods.
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14. Force Majeure
14.1 Neither the Company nor you shall be held liable for any failure to perform or delay in the performance of any of their obligations under this Agreement due to unforeseen events beyond reasonable control, including, but not limited to:

• Acts of God, such as natural disasters, earthquakes, hurricanes, floods, fires, or other natural calamities;
• War, whether declared or undeclared, civil unrest, terrorism, or any act of hostility;
• Strikes, lockouts, or labor disputes;
• Governmental actions, such as changes in law or regulations, embargoes, or restrictions on trade;
• Failures in telecommunications, data networks, or internet service providers;
• Failure of third-party service providers, such as shipping, payment processors, or software providers, to meet their contractual obligations;
• Pandemics or epidemics, including COVID-19 or any other similar global or local health emergencies that disrupt the supply chain, manufacturing, or delivery of services;
• Failure of equipment, such as power outages, server crashes, or hardware malfunctions.

14.2 Pandemic or Health-Related Emergencies

In the event of a pandemic, epidemic, or similar global health crisis (such as COVID-19), the Company will not be held responsible for any delays or failures in product fulfillment, shipping, or delivery services that are impacted by such events.
The Company may also be forced to modify or discontinue services temporarily or indefinitely due to such external factors. In such cases, no liability will be incurred by the Company, and you will have no recourse for any disruptions in services or product delivery during such times.

14.3 Notification of Force Majeure

If the Company is unable to perform any of its obligations due to a force majeure event, we will provide notice to you as soon as reasonably possible, indicating the nature of the event and the estimated delay in fulfilling the obligations. The performance of the affected obligations will be suspended during the duration of the force majeure event.

14.4 Temporary Suspension of Services

The Company reserves the right to temporarily suspend or delay the provision of services or deliveries during a force majeure event. The Company will make reasonable efforts to mitigate the effects of such events, but will not be liable for any loss, damage, or inconvenience caused by such events.
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15. Governing Law
15.1 These Terms and Conditions are governed by and construed in accordance with the laws of Tamil Nadu, India.
15.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India.
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16. Indemnification
16.1 To the fullest extent permitted by law, you, the User, hereby agree to indemnify, defend, and hold harmless the Company, its officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, causes of action, liabilities, damages, losses, costs, expenses, including but not limited to legal fees, arising from, in connection with, or related to:

• Your use of the Site and any services or products purchased through the Site.
• Any violation of these Terms and Conditions by you or any third party using your account or information.
• Any breach of your representations and warranties as set forth in this Agreement.
• Your actions or inactions that cause harm to the Company or any third party, including but not limited to, intellectual property infringement, defamation, or misuse of the Site or Services.
• Any claims or legal actions arising from your interactions with other users of the Site, including, but not limited to, disputes concerning payments, services, or products purchased via the Site.
• Any third-party claims, whether based on negligence, breach of contract, or any other cause of action, that arise as a result of your use of the Site.

The indemnification obligation described herein shall apply even if the Company is not at fault, and regardless of whether the claim or liability arises from the Company’s negligence, misuse of the Site, or otherwise. In other words, regardless of whose fault or error, you are responsible for indemnifying the Company in any situation, including those that occur due to third-party involvement or force majeure events. The Company is not liable for any loss, damage, or injury, whether direct or indirect, arising from the use of the Site or the Services.
This indemnification applies to all claims, actions, and proceedings, whether they be based on contract, tort, statute, or any other legal theory, and shall extend to any damages or expenses (including legal fees) incurred by the Company. Furthermore, this indemnity obligation shall survive the termination or expiration of these Terms and Conditions.